Terms of Service

Approved — updated November 9, 2026. Mark Kendrick approved this November 9, 2026 Terms of Service for publication. Effective November 9, 2026.

Version dated November 9, 2026

These terms are between you and Mark Kendrick, who operates City Press Release under the business name Kendrick Online Consulting. They apply when you accept them at checkout. Orders are open to adults acting for a business, nonprofit or other organization, including sole proprietors ordering for their business. You confirm that your order is for organizational or business use and that you have authority to place it and approve publication. Your order confirmation identifies the services, price and submission minimum you purchased.

1. How your release is prepared

Send us your source material, links and a contact email. Our Press Release Agent uses AI to prepare a draft from your material. If we need more detail, we email you with questions you can answer in your dashboard. Each release includes five reader questions and answers. You can request edits within the revision allowance for your package.

We deliver the first draft by the next business day after we receive your complete brief and any necessary answers. Rush orders completed by noon Pacific time on a business day receive a first draft that day. Business days are Monday through Friday, excluding U.S. federal holidays. Draft deadlines apply to writing. Publication and outlet response times vary.

2. Your approval controls publication

Check names, dates, quotes, links, images, permissions and factual claims in the final draft. AI can introduce errors. Obtain any professional or regulatory review your industry requires. We record the approved version and your approval before we publish it in our Newsroom or send it to an outlet. We seek fresh approval for changes to a fact, quote, claim or other substantive point. We may adapt formatting and write individual pitches that accurately reflect the approved release.

You confirm that the materials you supply or approve are accurate, lawful and supported, and that you hold the necessary rights and consents. Keep private information, confidential material and unsupported allegations out of your submission. We may ask for sources, propose edits, or refuse or stop work if a claim cannot be verified, an outlet rule prevents submission, or distribution could infringe rights or cause harm. Section 7 explains what happens to your payment.

3. Packages and distribution prices

All prices are in U.S. dollars. The total price, including any applicable taxes, will be displayed before you complete your payment. Taxes, if required, will be calculated based on applicable law and your transaction. Verified 501(c)(3) nonprofits receive 15% off the writing package price. A reach tier purchases distribution for one release.

Writing packages include publication in our own Newsroom after approval. To have us pitch independent outlets, select a reach tier or a bundle that includes one.

The same tier prices apply across categories. We offer a category once it has at least 40 checked outlets. Customers do not see outlet counts or inventory on the order form before payment, because outlet coverage may be expanded and researched after the order. The minimum for your order appears on your confirmation. Later additions to inventory are outside that order.

4. Bundles and monthly plans

5. Optional services

The basic social mixer writes a series of three different posts for each of Facebook, Instagram, LinkedIn, X and Google Business Profile (four with Mixer Plus), each with its own angle and a suggested date at 9:00 in your time zone that you can change. You can edit, delete, rewrite, copy and download each post. You publish the posts on your own accounts, as described in section 5.1. You are responsible for following each network's rules. AEO Answers are delivered in your dashboard. You check the facts and install the content on your website. Search engines and AI services decide what to display or cite.

5.1 Social mixer posts

The social mixer writes suggested posts for you. You publish them on your own accounts. We never ask for your social network logins, and we never store them. We never post to a social network for you. You can edit, copy or download each post and use it on Facebook, Instagram, LinkedIn, X or Google Business Profile. You remain responsible for your posts and for following each network's rules. We do not promise that a network will accept, display or keep a post.

6. Monthly billing and cancellation

Monthly plans and the Company Newsroom subscription renew automatically each month at the price shown at checkout until you cancel. We ask for separate, affirmative consent before charging recurring fees. We email a confirmation you can keep with the price, renewal terms and cancellation instructions. Your dashboard shows your next charge date and paid-through date.

Cancel online using Cancel plan in your dashboard before the next charge. Cancellation stops future renewals immediately. Paid access continues through the displayed paid-through date. We do not prorate the current month solely because you cancel. Contact support if a charge is incorrect or the cancellation control fails.

Release credits are added only after successful payment. An unused monthly credit rolls over through the end of the next monthly period, then expires unless applicable law requires otherwise. We use the earliest-expiring credit first. Cancellation leaves existing credits usable until their displayed expiration. A refunded or reversed charge can reverse unused credits attributable to that payment. We will review any disputed or redeemed credit with you.

We send an annual subscription reminder. If the recurring fee changes, we email the new amount, effective date and cancellation instructions 30 days before the change takes effect. Where fresh consent is required, we obtain it before charging the new fee.

7. Cancellations and refunds for release orders

Writing starts when we begin preparing your first draft from your brief and record that event on your order. If you cancel before then, we refund the one-time amount paid for that release or restore the plan or pack credit used. If you cancel after writing starts but before publication or distribution, we issue a nonexpiring replacement credit for the same release and included services. Separately purchased outlet placements follow section 9. Contact support with your order number to cancel or request a refund.

If we refuse a release before any outlet receives it, we refund the full amount paid for that release, including its reach tier and unused add-ons. For a pack or monthly release plan, its share equals the amount paid for that pack or month divided by the number of release credits included. Where paid separately, outlet fees follow section 9. Refunds, replacement credits and restored entitlements do not duplicate recovery for the same work.

8. Which submissions count

We select outlets by subject and geography. If local matches are limited, we widen from nearby cities to county and regional outlets, then to state and national outlets covering your industry. City Press Release maintains a database of media outlets and submission opportunities. Outlets may be verified individually or through a human-reviewed batch verification process. Only outlets designated as verified and having a valid submission or delivery route are eligible for matching and distribution. Unverified leads and event calendars without a valid submission route are excluded from eligible outlet counts.

We count one unique outlet per release when we send a tailored pitch to its editorial address or complete its submission form. Repeat attempts count once. A known failed transmission does not count. We seek a replacement match or apply the shortfall remedy below. Standard reach buys editorial outreach. Editors independently decide whether, when and how to publish. We promise no placement, favorable coverage, rankings, AI citations, traffic, leads or sales.

8.1 Links in releases we publish or distribute are marked nofollow, consistent with Google’s guidelines. City Press Release is not a backlink or SEO link-building service and does not promise search ranking changes.

If we miss the minimum, we issue a nonexpiring credit for the uncovered share of the reach charge. You may request that amount as a refund instead. Multiply the reach amount by the number of missing outlets and divide by the promised minimum. For a separately purchased tier, use its price after discounts. For a bundle or plan, use the lesser of the tier list price and the amount paid per included release, excluding taxes and separate add-ons. For example, 20 qualifying sends on a $149 Focused tier leave five missing. The credit or refund is $29.80. We adjust applicable taxes on refunds. These remedies preserve rights provided by law.

Credits belong to the purchasing account and may be used for the same business. Cash redemption is available where these terms provide for a refund or the law requires it.

9. Optional paid outlets

Paid placements require a separate purchase and do not count toward standard reach. Before you approve, we show the outlet price, our handling fee and the total. The handling fee is the greater of 20% of the outlet price or $25. We seek your approval for any increase before purchase. Sponsored material must carry applicable advertising disclosures.

Cancel before we pay the outlet for a full refund of this add-on. After purchase, the outlet’s refund policy applies to its charge and we retain our handling fee, except as required by law or if we fail to perform our submission work. The outlet may edit, delay or reject material. We record the purchase and receipt in your log and add a live link when verified.

10. Submission records and removal requests

For orders with distribution, your Submission Log shows each outlet, why it fits, the pitch, send date, known replies and verified publication links. You can download the log as a PDF. We email a summary and log when your release goes live, followed by an update seven days later. A stated intention to publish is recorded separately from a verified live page. An email open is not proof of readership. We do not promise open or click data.

Our pitches identify the sender, use accurate subject lines, include a postal address and offer an opt-out. Each outlet gets its own version of the pitch, based on the customer's latest release. A recent story is mentioned only when we have that story's real title and link on file. If we do not, the pitch uses a local angle and does not invent coverage. We greet a named editor only when the name has been checked and is reliable. Otherwise we use a role greeting, such as Hello news desk. Some outlets take a submission form instead of email. We honor outlet opt-outs across all clients within ten business days. Your log documents work for your order. It does not authorize you to resell outlet contacts or override an opt-out. Business mailing address: 1684 Whittier Ave, Space 42, Costa Mesa, CA 92627

Approved releases remain in our Newsroom while the service operates, subject to removal. To request a correction or removal, email support with the release URL, the concern and any supporting material. We respond to removal requests within five business days, remove the release from our pages on your request, stop further sends and ask outlets that published it to update or remove it. Independent outlets, search engines and archives control their own copies. Removal alone does not entitle you to a refund.

11. Recordings and saved information

You can type an answer or record your own voice. When you press Record, your microphone is used for up to five minutes. The recording is sent to OpenAI to turn it into text, and that text is shown for you to review and edit before you save it. Keep others’ voices out of recordings. We do not create voiceprints or use your voice to identify you. We delete the audio as soon as we first publish or send the release. If a writing-only order closes sooner, we delete its audio at completion. We close unfinished projects after 45 days without customer activity on the project and delete their audio. We exclude raw voice recordings from backups. The editable transcript remains in your knowledge base. You may request earlier deletion.

Your knowledge base stores transcripts, business details, source files and past releases for future orders. You may view, edit, download or delete saved information. We delete the knowledge base after 12 months of inactivity or within 30 days of your earlier request, subject to legally required retention. Deleting it does not unpublish releases. We retain necessary billing, consent and approval records separately. Our Privacy Policy describes our use of personal information and service providers at citypressrelease.com/privacy.

12. Ownership and permissions

You retain your rights in the material you supply. You authorize us and our service providers to process, edit and reproduce it to fulfill your order, including approved publication and distribution. A separate optional permission allows us to use content from your website to prepare social posts. Grant it only for content you have rights to use. We use a release in advertising or a case study only with your separate opt-in.

After payment and approval, you may use the final release text freely. Third-party licenses still apply to items such as photographs. We retain our rights in the website, software, social mixer and templates. Direct copyright complaints to support with the affected URL, the work involved, your contact information and an explanation of your rights.

13. Accounts and responsibility for claims

Keep your sign-in credentials secure and report unauthorized access promptly. We may suspend access for misuse, unlawful material or a breach of these terms. Email support to request review. We may pause distribution while we investigate.

If a third party brings a claim because your supplied material infringes its rights, contains a defamatory statement you supplied, or because you breached your rights or accuracy promises, you will defend us and pay reasonable defense costs and amounts finally awarded or agreed in settlement. This applies only to the extent you caused the claim. We will notify you promptly and cooperate. Neither side may agree to a settlement imposing obligations on the other without its written consent.

14. Liability and disputes

Except for our express promises and rights the law preserves, we provide the service as available and disclaim implied warranties to the extent permitted by law. To that extent, we are not liable for indirect damages or lost profits, and our total liability is limited to fees you paid us in the 12 months before the event giving rise to the claim. These limits exclude fraud, willful misconduct, gross negligence and any liability the law prohibits us from limiting. Independent publishers control their own editorial decisions.

California law governs, subject to mandatory protections that apply where you live. Email support about a dispute and allow 30 days to seek a resolution unless urgent relief or a filing deadline requires earlier action. Either party may use an eligible small claims court. Otherwise, disputes go to the state courts in Orange County, California, or the federal court serving that county where it has jurisdiction, unless applicable law allows another venue. These terms do not require arbitration or waive a jury trial.

15. Updates and support

We give 30 days’ notice by email and dashboard before material changes, unless an earlier change is legally required or exclusively benefits you. Changes apply prospectively. We obtain renewed consent where required. A change does not reduce what you already purchased.

Email support@citypressrelease.com or use Message support in your dashboard. We do not promise a reply time. Support may use AI to draft replies. A person handles refunds and complaints. We aim for WCAG 2.1 Level AA accessibility. If a page or control is difficult to use, tell us which one so we can help. Mailing address: 1684 Whittier Ave, Space 42, Costa Mesa, CA 92627

Changelog

Additions to the November 9, 2026 edition, made November 10, 2026:

• Basic and Mixer Plus social posts are now described as a series of different posts per network (three, or four with Mixer Plus), each with a suggested date you can change. Earlier text said three, or six.
• You can edit, copy or download the posts and publish them on your own accounts. We do not ask for or store social network logins, and we do not post for you. Section 5.1 states this.
• Section 10 now states the recent-story and named-greeting rules, and that some outlets take a submission form instead of email.
• The social mixer is copy and paste, and the connected-accounts text was removed.